Refund policy

We have a 7-day exchange policy, which means you have 7 days after receiving your item to request a exchange only for Singapore buyers. No Refunds.  For SALES items NO refunds, No exchange

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at rayaancouture@gmail.com. Please note that returns will need to be sent to the following address: 165 KAKI BUKIT AVE 1 SHUN LI INDUSTRIAL PARK #03-00 SINGAPORE 417017

You can always contact us for any return question at rayaancouture@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.